What does a consult include?

There is a non refundable fee for a consult. All consults include up to 2hrs of personalized service led by a Jon Renau Core 1 and 2 certified professional with over 20 years alternative hair experience. During the consult we will discuss reasons for hair loss, lifestyle, cap construction, hair preference(Synthetic or Human), measurements, trying caps and toppers, styles and colours. If a wig or topper is purchased a percentage of the consult fee will be discounted off the purchase price.

Do you charge a travel fee?

The first 50km are free of charge. A fee per km will be charged for travel beyond 50km. Provided enough advanced notice I will travel Province wide for consults.

Return/Exchange Policy?

We currently do not provide REFUNDS - only exchange or a credit note with no time limit.

We spend a significant time during the consult selecting the right style and colour for you, it is understood that sometimes what you receive may not be what you were expecting.When you receive your wig please do not remove the tags until you are 100% happy with the wigs' style and color. If you are not happy with the product for any reason please notify us immediately, within 5-days of receipt by email or telephone so that we may start the process to find you a replacement as quickly as possible. It is your responsibility to ensure Treasured Tress has your returned product back within 10 days of you receiving it, you are responsible for return shipping and restocking fee unless the return was the result of order error or manufacturing defect.

Not all products are eligible for exchange. See our list of Eligible and Ineligible products below:

Eligible Products
-Wigs/Pieces/Extensions in original factory condition: unworn, unaltered, No brushing, scent free, with the tags attached and in its original box, wrapping, net, etc.
Ineligible Products(you will be informed at time of ordering).
- Special order wigs and toppers
-Custom orders
-Costume Wigs (all FINAL SALE)
-Clearance items (items in this section are FINAL SALE)
-Discontinued items
-Accessories: Hair care products, liquids, wig stands, comfort bands, wig cap, etc

For ALL exchanges in regards to colour or style changes you will be responsible for new shipping charges

No more than 1 exchange permitted per order.

Discounts do not apply to exchange items.